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Research Paper | Medical Surgical | India | Volume 4 Issue 9, September 2015

A Study to Assess the Level of Patients? Satisfaction among Out- Patients at Saveetha Medical College Hospital in Chennai, India

Elugu Christian Chukwuma | DR. P. Mangala Gowri ^[7]

Abstract: An out-patient department of any hospital is enormously sensitive. It is an important component of a hospital which is often referred to as the shop window of the hospital. Patients satisfaction is of paramount importance in every health care system in this modern age. Patients encounter oodles of problems like delay in consultations, overcrowding, inattention, lack of guidance, poor services, over waiting time, inadequate facilities, ill-mannered services, poor logistic arrangements etc. all of which leads to their dissatisfaction. This study was conducted to assess the level of satisfaction of out-patients through their feedback about the services provided in the outpatients department (OPD). Aim The aim of this study is to determine the satisfaction level of out-patients in Saveetha Medical College Hospital. Objectives To assess the level of patients satisfaction among out-patients and to associates the level of satisfaction among patients with selected demographic variables. Methodology Descriptive research design was chosen for the study. Result Out of 50 patients, 41 were highly satisfied, 9 were just satisfied and none was dissatisfied. Some suggested the need for improvement in some aspects like staff nurses friendliness and waiting time.

Keywords: Hospital, Outpatient department, Satisfaction

Edition: Volume 4 Issue 9, September 2015,

Pages: 1328 - 1331

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