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Research Paper | Management | Indonesia | Volume 12 Issue 11, November 2023 | Rating: 5.2 / 10
The Role of Technical and Managerial Competencies in Improving the Quality of Regional Tax Revenue Administration Using Multiple Linear Regression
Abstract: Competence of Civil Servants consists of three categories, namely technical competence, managerial competence, and socio-cultural competence. Previous research found that technical competence and managerial competence did not provide a good contribution to regional tax services. This study will examine the role of technical competence and managerial competence on the quality of regional revenue administration services. The research design uses a quantitative method conducted from April to May 2023 at the Regional Revenue of the KendariMunicipality Government with a purposive sampling technique of 50 employees. The data collection instrument uses a questionnaire which is then analyzed using multiple linear regression analysis. The results of the study show a Correlation Coefficient Value (R) of 0.858 and an R2 Value of 0.725. This finding means that both partially and simultaneously, technical competence and managerial competence have a strong role positive and significant in improving the quality of regional revenue administration services. This study is limited to two independent variables only, so the researcher suggests that future research should examine the role of other variables such as socio-cultural.
Keywords: Technical Competence, Managerial Competence, Quality of Service, Regional Revenue
Edition: Volume 12 Issue 11, November 2023,
Pages: 293 - 297