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Research Paper | Dentistry | Indonesia | Volume 12 Issue 3, March 2023 | Rating: 5.2 / 10
Patient Satisfaction in Dental Radiology Installation, Dental Teaching Hospital, Universitas Trisakti
Rachel Judithya Sabatini Pasaribu | Caesary Cloudya Panjaitan [2] | Sri Lestari [2]
Abstract: Background: Patient satisfaction is one of the main indicators to assess and evaluate the quality of health services. Dental Teaching Hospital, Faculty of Dentistry, Universitas Trisakti (RSGM-P FKG USAKTI) provides several forms of services, one of which is radiology services. The results of satisfaction can be divided into 5 categories; reliability, assurance, tangibles, empathy, and responsiveness. Objective: To determine patient satisfaction with services at the Dental Radiology Installation of the RSGM-P FKG USAKTI. Methods: Descriptive observational study with a cross sectional study design on 108 respondents. The data collection instrument was a patient satisfaction questionnaire consisting of 20 questions divided into 5 categories; reliability, assurance, tangibles, empathy, and responsiveness. Results: Based on this study, patients were very satisfied with the services provided by the Dental Radiology Installation with an average score of the reliability category is 3.34, the assurance 3.35, the tangibles 3.44, the empathy 3.38, and the responsiveness 3.34. Conclusion: The level of patient satisfaction with the services at the Dental Radiology Installation of RSGM-P FKG USAKTI is very satisfied.
Keywords: dentistry, radiology, patient, satisfaction, service
Edition: Volume 12 Issue 3, March 2023,
Pages: 1423 - 1427