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Informative Article | Finance | India | Volume 12 Issue 1, January 2023 | Rating: 5.3 / 10
Enhancing Transparency and Accountability in Deceased Customer Estate Settlements with BPM Governance Framework
Abstract: In the financial services industry, the management of deceased customer estate settlements is a critical process that requires transparency and accountability. This technical paper delves into the implementation of the Pega Governance Framework to enhance these aspects, ensuring fairness and integrity throughout the settlement process. By establishing clear policies, procedures, and controls, the Pega Governance Framework facilitates effective management of estate settlements. This study explores the theoretical foundations, methodological approaches, results, and implications of implementing this framework, providing a comprehensive understanding of its impact on estate settlement processes.
Keywords: Pega Governance Framework, transparency, accountability, estate settlements, deceased customer, financial services, business process management, fairness, integrity
Edition: Volume 12 Issue 1, January 2023,
Pages: 1329 - 1332