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Informative Article | Engineering Science | India | Volume 12 Issue 10, October 2023 | Rating: 4.8 / 10
Chat Bots for Social Services: A New Way to Reach Constituents
Deepika Rikhi
Abstract: Social agencies worldwide are critical in supporting needy populations. This support could be related to Income or Medicare. Social agencies need to guide citizens on what could be a road - to - recovery model for their respective needs. At present, there is a gap in providing such guidance to citizens. This paper covers the role of a Chat Bot-a Generative AI real - time assistant that could provide satisfactory responses without hours of waiting on call or response to applications.
Keywords: Chatbot, Client Management, System Integration, Task Management, Health and Human Services, Social Agencies
Edition: Volume 12 Issue 10, October 2023,
Pages: 2199 - 2200