Teaching Business Emails for a Specific Audience

Benmammar Sarah

Abstract: This study aims to investigate the overall use of the English language in the business world. It was founded to seek an answer, and see how Mascara Mobilis Agency uses English and reaches effective communication. The aim of this work is to tackle the point of error making and to explore its effects on business communication. To investigate and gather information, a case study was conducted, and the data were drawn from a corpus of only 15 e-mail messages for confidentiality. A detailed analysis of the corpus (15 e-mail messages) revealed that Mascara Mobilis Agency e-mails contain errors which vary from grammatical, spelling errors to confusing statements and a lack of punctuation. These errors have a great impact in breaking down the communication. Hence, some recommendations are provided to improve the writing of Business e-mail messages

Keywords: Business, communication, error analysis, e-mail writing, corpus analysis

Edition: Volume 6 Issue 11, November 2017,

Pages: 1685 - 1690