Assessment of Health Service Quality by Health Visitor Program: Field Research in Maysan Health Directorate

Dr. Ghani Dahham Tanai AL-Zubaidi | Rawaa Abd Al-Qader Al-Kaisi

Abstract: The aim of the research was to evaluate the provided health services quality from the patients' perspective through the health visitor program in Maysan governorate. To achieve the research objectives, the two researchers used the questionnaire as a data collection tool, as well as interviews and field visits. The research sample included 53 patients, The Statistical Analysis Program (SPSS) was used for data analysis. The research main findings are to achieve a high level of satisfaction with the quality of the health services provided by the health visitor program. The research came out with a set of recommendations, the most important of which is the need to spread awareness of quality and its concepts and applications in the health sector in general and the services provided by the health visitor program in particular, with a view to health education, changing ideas and habits and focusing on correct behaviors.

Keywords: Quality of Health Services, Health Visitor Program

Edition: Volume 6 Issue 12, December 2017,

Pages: 986 - 992