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Research Paper | Law | Indonesia | Volume 9 Issue 1, January 2020

Juridicic Aspect of Improving Hospital Health Services and Dispute Resolution between Hospitals and Patients

Enrico Adhitya Rinaldi | Laksanto Utomo ^[13]

Abstract: This article explains how the medical dispute resolution is managed in the hospital and how to best settle it if there is a dispute between the hospital and the patient in terms of health services. The procedure for revamping health services in reducing the emergence of disputes and resolving medical disputes in hospitals is to reform the concept of paradigms from various aspects of health care, provide legal protection for patients and the community and provide satisfaction with health care services received by patients. Revamping the concept or paradigm of health services from health providers, namely a comprehensive and comprehensive service paradigm, the health service paradigm meets the patient's human rights and the partnership health service paradigm. The best solution in the event of a dispute between the hospital and the patient in terms of health care is a solution that involves the parties directly so as to allow open dialogue, so a joint decision is most likely to be reached. In addition, because the meetings of the parties are closed it will provide a feeling of comfort, security to the parties involved so that the fear of disclosure of secrets and good names that are needed by doctors and health care facilities can be avoided.

Keywords: Health Services, Medical Disputes

Edition: Volume 9 Issue 1, January 2020,

Pages: 13 - 19

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