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Research Paper | Education Management | Vietnam | Volume 5 Issue 5, May 2016

Apply Total Quality Management to Innovate the University Management in Vietnam

Nguyen Quang Giao Ph.D.

Abstract: Total Quality Management (TQM) is a philosophy, a management system widely used in developed countries. TQM derives from the manufacturing sector and is gradually applied on education to ensure and improve the education quality which satisfies increasing requirements of the society. TQM is the highest level of quality management with basic features Always seeking to satisfy the needs of customers, improving implementation continuously, building quality culture of the organization, ensuring communication and information widely, and changing quality culture through the team work method. Many countries research of applying TQM to education management in general and in management of higher education in particular. The benefits of universities applying TQM in university management are proven that quality of university education has always been ensured and enhanced, at the same time, images and brand of university of high quality education were confirmed in the region and the world. For universities in Vietnam at present, educational quality of universities is always a matter which receives the attention of all members of university, students, parents, the employers and all society. To ensure and improve the quality of education is considered as an important task of all leaders of universities especially the higher education of Vietnam is in process fundamental and comprehensive innovation. Applying TQM to innovate the university management is an important task of higher education system as well as of universities in Vietnam. The article refers to applying TQM to innovate the university management. It is the one of the most comprehensive solutions to ensure and improve education quality of universities as well as actually perform innovating management of universities in Vietnam.

Keywords: higher education, process of innovation, quality management, TQM, Vietnam

Edition: Volume 5 Issue 5, May 2016,

Pages: 405 - 408

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