International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064


Downloads: 121 | Views: 327

Research Paper | Management | Kenya | Volume 3 Issue 8, August 2014 | Popularity: 6.8 / 10


     

Attitudes of Local Authorities Employees towards Performance Contracting and its Effect on Performance of Local Authorities

Simiyu Alice Nanjala, Elegwa Mukulu, Sakwa Maurice


Abstract: Performance contracting is a freely negotiated performance agreement between a government, acting as the owner of a public agency and the management of the agency. It is used in the Kenyan public to measure performance. Local authorities face pressure to improve service delivery, lower costs become more accountable, customer focused and responsive to stakeholder needs. They need a system of determining performance in relation to objectives. This research sought to evaluate performance contracting as a tool for improving performance in local authorities in Kenya. A survey was conducted in five local authorities in Kenya. A stratified random sample of 120 employees was drawn from a population of 43800 starting with two-stage sampling. Questionnaires, interviews and document analysis were used for data collection. The study established that a significant majority of respondents support performance contract and agreed that their local authorities should continue using it to measure performance. The study found that customer satisfaction, employee satisfaction, work environment and revenue generation were growing. A chi-square (2) test showed that customer satisfaction has increased significantly since the introduction of performance contracting in the local authorities. The study concluded that the council employees generally have a positive attitude towards performance contracting and they believe that it contributes to enhanced service delivery. Employees of local authorities have knowledge and understanding of administration of performance contracting process. Performance contracting has enhanced performance of local authorities in the areas of customer satisfaction, employee satisfaction, work environment and revenue generation. It is, therefore, recommended that performance contracting should be retained in local authorities as a tool for improving performance.


Keywords: Target, Indicator, Performance management, Performance assessment


Edition: Volume 3 Issue 8, August 2014


Pages: 1507 - 1514



Make Sure to Disable the Pop-Up Blocker of Web Browser




Text copied to Clipboard!
Simiyu Alice Nanjala, Elegwa Mukulu, Sakwa Maurice, "Attitudes of Local Authorities Employees towards Performance Contracting and its Effect on Performance of Local Authorities", International Journal of Science and Research (IJSR), Volume 3 Issue 8, August 2014, pp. 1507-1514, https://www.ijsr.net/getabstract.php?paperid=2015737, DOI: https://www.doi.org/10.21275/2015737



Similar Articles

Downloads: 0

Informative Article, Management, India, Volume 10 Issue 12, December 2021

Pages: 1314 - 1318

Topical Learning Trends

Dr. Khushboo Agarwal

Share this Article

Downloads: 2

Research Paper, Management, India, Volume 10 Issue 7, July 2021

Pages: 91 - 94

The Perfect Order Index and Ways to Improve Using Technology

Sathvik K R, Suma B

Share this Article

Downloads: 2

Research Paper, Management, Indonesia, Volume 10 Issue 7, July 2021

Pages: 147 - 157

Performance Assessment Using OKR (Objective & Key Results) Method in PT ABCD

Fiksa Atlita Natanugraha

Share this Article

Downloads: 2

Research Paper, Management, India, Volume 10 Issue 11, November 2021

Pages: 142 - 144

Skills, Learning and Research (SLR Model): Three Dimensional Model of Higher Education in India

Dr. Pooja Aggarwal

Share this Article

Downloads: 3 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1

Research Paper, Management, India, Volume 11 Issue 3, March 2022

Pages: 858 - 866

Channels, Barriers in Communication System and Employee Performance: A Comparative Study between Public and Private Sector Banks

Monalisha Jati, Dr. Madhuchhanda Mohanty

Share this Article



Top