Downloads: 124 | Views: 229 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1
Research Paper | Information Technology | Indonesia | Volume 8 Issue 1, January 2019 | Popularity: 6.3 / 10
SOA Implementation of E-Banking Unified Bill Payment in Measuring Customer Satisfaction on XYZ Bank
Jeannie Artha Rosmauly, Ivan Alexander, Raymond Wijaya
Abstract: A rapid market growth has forced banking industry to study a new technological development, in order to make sure IS/IT strategies that has been implemented are align with the existing business goal. XYZ Bank is one of the reputable banks in Indonesia and has several trusted services that can be used by many customers. Payment mechanism that is offered by XYZ Bank is not only from internet banking, but it also has another payment mechanism, which was called Unified Bill Payment (UBP). In this case, Service Oriented Architecture (SOA) allows UBP to integrate with various platforms, operating systems, or technologies. So it can operates well with the corresponding procedures that want to be achieved.
Keywords: SOA, UBP, E-Banking, Customer Satisfaction
Edition: Volume 8 Issue 1, January 2019
Pages: 1372 - 1377
Similar Articles
Downloads: 0
Informative Article, Information Technology, India, Volume 10 Issue 8, August 2021
Pages: 1260 - 1264Enhancing Digital Interfaces: A Comprehensive Strategy for UI / UX Improvement, User Engagement, and Operational Efficiency
Vaijinath Susuruth Narayana Saker
Downloads: 0
Research Paper, Information Technology, India, Volume 8 Issue 2, February 2019
Pages: 2377 - 2381Understanding Financial Products: A Key to Informed Consumer Decisions
Vaijinath Susuruth Narayana Saker
Downloads: 0
Research Paper, Information Technology, India, Volume 7 Issue 3, March 2018
Pages: 1972 - 1978Transforming Customer Onboarding: Efficient Digital Account Opening and KYC Compliance Strategies
Vineela Komandla
Downloads: 0
Research Paper, Information Technology, India, Volume 8 Issue 12, December 2019
Pages: 2081 - 2087Effective Onboarding and Engagement of New Customers: Personalized Strategies for Success
Vineela Komandla
Downloads: 1 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1
Research Paper, Information Technology, United States of America, Volume 13 Issue 4, April 2024
Pages: 1487 - 1496The Transformative Effects of Digitalization on I. T Organization and Leadership
Rakesh Singh