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Research Paper | Tourism | Indonesia | Volume 8 Issue 12, December 2019 | Rating: 7 / 10

Doctor Competencies in Supporting Medical Tourism in Bali

Made Januarbawa | Ketut Arnaya

Abstract: Bali's tourism potential continues to increase, creating new opportunities to support this industry. One of them is to develop Bali as a destination for medical tourism. In order to realize this, the competence of doctors who provide medical services to foreign patients also needs to be developed. In fact there are many doctors delivering medical services for foreign patients without any standards, lack of technology support and English proficiency. In response to this phenomenon, it is necessary to conduct research on the meta-competence of doctors in providing medical services to foreign patients in order to improve quality of medical services. This research is a qualitative descriptive study where collecting and checking the validity of data using triangulation of sources and techniques. The selection of informants by purposive sampling using primary data through interviews and observations and literature studies as well as documentation for secondary data. The conclusion of the study reveals the ability to speak foreign languages, especially English is the main competency that must be possessed by doctors in addition to medical skills. Other competencies that must be mastered are the ability to make e-medical records, using technology to support medical practice, knowledge of aviation medicine and international insurance.

Keywords: medical tourism, doctors, competency, meta-competence, foreign language

Edition: Volume 8 Issue 12, December 2019,

Pages: 262 - 265