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Analysis Study Research Paper | Community Medicine | India | Volume 12 Issue 12, December 2023 | Popularity: 5.9 / 10

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Evaluation of Quality Standards through NQAS (National Quality Assurance Standards) Implementation at a Community Health Center, Budgam Jammu and Kashmir

Dr. Ermeen Khurshied Wani, Dr. Suhail Mansoor, Dr. Malik Roohi Iqbal, CHC Nagam

Abstract: Background: The study aims to evaluate the improvements in quality standards of working at a community health centre through implementation of NQAS, so that insights from the data can be taken in determining further policy making and amendments in NQAS (National Quality Standards Assurance). Methodology: This study is an observational study which was conducted at community health centre Nagam, Jammu and Kashmir for a period of six months from may 2023 to November 2023. Our sample size N= 70 included both doctors and paramedics of all sections. Data was collected from all 12 sections of the hospital from registers and digital data was taken from head office. Statistical analysis was done using SPSS version, using questionairre from NQAS guidelines. Results: The data was analyzed in terms of knowledge, attitude and practices of health staff in pre and post application of NQAS standards. There was a significant improvement in knowledge, attitude and practices of healthcare employees post NQAS. our sample size was 70, including 50 paramedics and 20 doctors (N=70). Results show significant (p =0.002217/0.00001) association of knowledge implementation through NQAS in table 1. Significant (p=0.00001, table 2) change in attitude in employees through NQAS. Significant (p=0.00027 table 3) changes in practice through NQAS implementation. Statistical analysis of outcome indicators (table4) and quality management tools shows an important and significant correlation of improving hospital quality standards through NQAS. Conclusion: The study concluded that NQAS implementation showed a significant improvement in knowledge, attitude and practices of healthcare employees. It also pointed towards the need of implementing it in all health facilities of India.

Keywords: NQAS (National Quality Assurance Standards), Quality

Edition: Volume 12 Issue 12, December 2023

Pages: 497 - 504

DOI: https://www.doi.org/10.21275/MR231130111920

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