Downloads: 3 | Views: 108 | Weekly Hits: ⮙1 | Monthly Hits: ⮙3

Analysis Study Research Paper | Health and Medical Sciences | India | Volume 13 Issue 9, September 2024 | Popularity: 5.4 / 10

Rate This Article!      

Quality Assurance and Quality Monitoring in Pet - CT Department in a Tertiary Care Corporate Hospital, Pune

Dr. Ambika Swami, Dr. Neha Ahire

Abstract: Introduction: Quality assurance and Quality monitoring is much needed in hospitals because it helps in rapid advancement in healthcare sector. In order to provide patient-oriented services, health systems have changed how treatment is delivered in recent years. Patients are now the primary emphasis, and new organisational models have been implemented. It is challenging for a healthcare professional to change a patient's perception of the quality of care because a healthcare institution is very tough to quantify. Understanding and defining patient satisfaction will make it easier to create an evaluation process and helps organisation to take useful measurements of the factors that affect patient satisfaction. "The degree to which a patient's expectations for their medical experience and their appraisal of the quantity of care they actually receive line up, according to the definition of patient satisfaction". Another good experience of patient there should be minimum waiting time. Long wait times for patients to be seen area significant issue hospitals may have. This can lead to patient dissatisfaction and affect a hospital attempts to uphold its excellent reputation in the community. Aims and Objectives: This study aims at evaluating quality assurance and quality monitoring in the PET-CT by Analysing Waiting Time, Investigating the nature and potential value of praises, suggestions, and complaints made to analyse patient satisfaction index. Methodology: It is a quantitative retro prospective study Retrospective data collected from January 2022 to June 2022, Prospective data collected for the month of July 2022, which aims at quality assurance and Quality monitoring in PET-CT department by analysing-Patient Waiting Time-Collection of data started with visiting respective department and observing the Patient's Arrival time, patient procedure start time and procedure out time. Patient satisfaction index-For calculating Patient satisfaction Index, Collection of feedback forms January to July which is filled by patients. Results: From above, outcomes results Recommendations and preventive measures has been plotted and Root cause analysis tool is also applied and plotted fishbone diagrammed for the respective department to increase patient satisfaction, enhance patient safety and to decrease the waiting time. By Fishbone Diagrams and value stream mapping shows factors like Environment, Equipments, Patients of the departments affects in increasing and decreasing waiting time. RCA done on patient satisfaction index which shows some criteria there should be training of staff on educating patient correctly. Conclusion: Factors that are obtained from Fishbone Analysis and value stream mapping are needed to be worked upon so that Patient satisfaction can be enhanced. Staff should have communication with patients and their relatives about rescheduling cancellation appointment. Also, it tells whether staff passed every information about procedure to patient correctly. There should be proper hand hygiene training for staff of respective department. Listening to the patient observing the patient behaviour, communication skills of the staff etc all are an important for maintaining long term relationship with the patient.

Keywords: Patient safety, waiting time, IPSG, Feedback, Patient satisfaction index

Edition: Volume 13 Issue 9, September 2024

Pages: 1657 - 1667

DOI: https://www.doi.org/10.21275/MR24927225452

Make Sure to Disable the Pop-Up Blocker of Web Browser

Click to Cite this Article

Similar Articles