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Research Paper | Information Technology | India | Volume 11 Issue 1, January 2022 | Popularity: 3.5 / 10

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Developing Intelligent Chatbots for Real-Time Customer Support in E-Commerce

Bangar Raju Cherukuri

Abstract: In today?s fast-paced world of work, the wide scope of e-commerce has increased the pressure on providing effective customer support services. This work proposes and implements an AI-anchored chatbot application best suited to beat real-time customer support in online shopping. Emphasizing the development of context-aware chatbots, the study employs state-of-the-art methods of natural language processing and machine learning to ensure that responses provided by the chatbot are correct and supplied in time. The methodology involves system design, collection of customer interaction data and intense case study analysis. Relevant findings prove the effectiveness of the proposed guidelines for increasing the level of customer interactions and satisfaction and the growth of the efficiency of functioning e-shops. They imply that intelligent chatbots for customer service can become one of the crucial elements of present-day customer support services. This study adds knowledge to the emerging field of AI customer service and offers specific tips for e-commerce companies considering adopting more sophisticated chatbot solutions.

Keywords: Intelligent Chatbots, Customer Support, Real-Time, E-Commerce, Natural Language, Machine Learning

Edition: Volume 11 Issue 1, January 2022

Pages: 1709 - 1719

DOI: https://www.doi.org/10.21275/SR220113103101

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