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Research Paper | Communications Engineering | Sri Lanka | Volume 12 Issue 12, December 2023 | Popularity: 5.2 / 10

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Service Quality and Subscriber Satisfaction of Cellular Network

M. Kethanan, M. Jeyaseelan, R. Lathersan

Abstract: Cellular networks are the backbone of technology for mobile phones, personal communication systems, wireless networking, and other devices. This cellular network technology is essential to the daily lives of humans. So People prefer high-quality service at a low cost. Quality of service analyzes each user's satisfaction level individually at each user terminal. So service providers need to maintain the proper monitoring system for subscriber satisfaction. To provide high-quality service, consider the call setup success rate (CSSR), dropped call rate (DCR), received signal code power, and handover success rate. Based on the high quality service factors apply the various call charging methods for customer satisfaction

Keywords: Quality of Service, Call Setup Success Rate (CSSR),Dropped Call Rate (DCR)

Edition: Volume 12 Issue 12, December 2023

Pages: 637 - 640

DOI: https://www.doi.org/10.21275/SR231128101617

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