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Research Paper | Information Technology | United States of America | Volume 12 Issue 4, April 2023 | Rating: 5.5 / 10
Optimizing Refugee Aid: Integrating Cloud-Based CRM in Multi-Agency Collaborations
Abstract: Roughly 79.5 million people have been displaced by violent conflicts, persecution, famine, natural disasters, and other catastrophic events. In the nonprofit sector, customer relationship management software or systems are considered an increasingly viable approach to current difficulties. While seeking protection in a foreign country, refugees are continually confronted with obstacles that restrict their ability to meet their basic needs, resulting in food insecurity, unstable housing, and a lack of resources to support their families. Recently, customer relationship management systems, frequently used in other sectors, have been used to mitigate the negative consequences of refugee status. It has been possible to interact with refugees, provide them with essential and vital information about themselves, and produce employment or business opportunities. In addition to serving as a repository for client information, CRM software used for refugee management enables the enhancement of refugee admissions, records management, resettlement, and reintroduction into the workforce. Services such as financial aid, medical help, and other types of support can be tracked by CRM software. In addition, it may assist with cultural orientations, language instruction for refugees, and career assistance. Despite substantial start-up or implementation costs, companies should examine the benefits of deploying cloud-based CRM systems, which ensure that all data is secure, safeguarded, and never lost due to human error, theft, or natural catastrophes.
Keywords: refugee aid, crm, customer relationship management, humanitarian challenges
Edition: Volume 12 Issue 4, April 2023,
Pages: 1464 - 1469