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Analysis Study Research Paper | Nursing | India | Volume 13 Issue 12, December 2024 | Popularity: 6.1 / 10

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Level of Satisfaction Perceived by the Postnatal Mothers Admitted in the Postnatal Wards of CMC, Vellore

Jane Emily Beatrice I., Alice Sony, Dorothy Devakirubai, Prashanthi S.

Abstract: Background: Postnatal care is an essential component in the Maternal and Child health package. After giving birth, both the mother and the newborn must undergo a transitional phase. The mother should recover from labour, physically and psychologically return to her pre-pregnancy state, and adapt to her new role as a mother. The Newborn is also expected to adapt to extrauterine life. Therefore, postpartum care is the key intervention to ensure the mother's adjustment and the infant's adaptation after birth. Patient satisfaction with care is considered an important factor that explains the patient's perception of service quality. Hence this study was designed to assess the level of satisfaction perceived by the postnatal mothers. Objective: To aim of the study is to identify the level of satisfaction perceived by the postnatal mothers following nursing care in postnatal wards. Methodology: A Quantitative, descriptive cross-sectional study was done among postnatal mothers admitted in the postnatal wards. Everyday morning the investigator/Co-investigators visited the postnatal wards and prepared a list of postnatal mothers who fulfil the inclusion criteria. Rapport was developed and informed consent was obtained from the mother. Data collection took place in the ward classroom or in the bed side where adequate privacy ensured. Demographic and clinical data was filled by the investigator. The JPSNQ self-administered questionnaire was administered to the postnatal mother which took 15-20 minutes to complete. The data collection was done on the 2nd postnatal day for vaginal delivery and 3rd post-operative day for LSCS delivery mothers. Data was collected on all days of the week including Saturday and Sunday between 8 - 7 pm. The sample size was 750 participants, every day 10 - 15 samples were collected using simple random sampling technique. Results: This study reveals that majority of the postnatal mothers were fully satisfied with 65.60%, whereas 1.73% were not satisfied. The postnatal mothers were fully satisfied in regard with the following domains: orientation (59.64%), information (63.4%), communication (70.2%), comfort and care (72.4%), specific to postnatal care (62.59%), values and preference for postnatal mothers (73.10%). There is a significant association between religion domain and information domain (p = 0.01); religion and specific to postnatal care (p=0.01); religion and comfort (p=0.04). There was a significant association between parity and communication (p=0.05). Also between previous history of admission and information (p = 0.04). Conclusion: The study provides an insight into the area of improvement on the quality of postnatal care and also has laid emphasis on the need for periodic assessment on maternal satisfaction to improve the quality of postnatal care.

Keywords: Postnatal Mothers, Satisfaction, Perceived

Edition: Volume 13 Issue 12, December 2024

Pages: 1804 - 1811

DOI: https://www.doi.org/10.21275/SR241229061827

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