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Review Papers | Medicine and Dentistry | India | Volume 13 Issue 2, February 2024 | Rating: 5.3 / 10
Literature Review-Strategies to Enhance Patient Experience
Abstract: The significance of patient experience cannot be overstated when striving for the delivery of exceptional quality care. This literature review aims to explore diverse strategies applicable to any healthcare setting, with the goal of enhancing the overall patient experience. A literature review was conducted using databases like Google Scholar, JSTOR, and PubMed, employing Boolean operators and special symbols to refine the search on patient management strategies and the patient experience in healthcare settings. The search focused on key subject words such as patient management, patient experience, patient satisfaction, strategies, and improvement. The results derived from the literature review highlight three key concepts that demonstrate effectiveness in enhancing the overall patient experience: (a) fostering patient engagement and strengthening the patient-provider relationship; (b) implementing practice transformation models, strategies, and programs; and (c) cultivating a positive workplace environment and culture. Furthermore, these identified concepts can serve as a foundation for devising tailored strategies to effectively manage and enhance patient experience based on specific requirements.
Keywords: patient experience, patient satisfaction, patient management, enhancement strategies, practice improvement
Edition: Volume 13 Issue 2, February 2024,
Pages: 1105 - 1108