Downloads: 0 | Views: 108

Research Paper | Computers in Industry | Kenya | Volume 13 Issue 6, June 2024 | Popularity: 4.8 / 10

Rate This Article!      

Moderating Role of User Expertise on the Relationship between Smart Technology Usage and Performance: Empirical Evidence from Non-Governmental Organizations in Nairobi City County, Kenya

Kiratu Patrick Ngigi, Kaburu Franklin Kinoti, Tumuti Joshua Wachira

Abstract: Although non-governmental organizations are instrumental to development of unindustrialized countries, they have received reprimands for diminished performance. In Kenya, the ratio of gross domestic product to these organizations is approximately 1% compared to the national growth of about 5% over the last decade. The constricted performance was attributed to lack of innovation and reduced technology uptake. The increase in stakeholders? needs over-time have eclipsed these organizations? performance. Therefore, this study examined the moderating effect of user expertise on the relationship between smart technology usage and performance. The study was anchored on the Information Success Model. Stratified and random sampling technique was used to sample 266 respondents, from a population of 801 organizations. A semi-structured questionnaire was used for primary data gathering. Empirical data was analyzed through descriptive and inferential statistics. The study established that user expertise moderates the relationship between smart technology usage and organizational performance. The study findings provide knowledge on smart technology deployment and the effect on organizational performance. Consequently, top managers should leverage of this technology for superior organizational performance. Strategies focusing on nurturing skills development among employees in technology use should be developed, in order to enhance their productivity and net benefits for the organizations.

Keywords: Expertise, Performance, Smart Technology, Stakeholder, Usage

Edition: Volume 13 Issue 6, June 2024

Pages: 1442 - 1449

DOI: https://www.doi.org/10.21275/SR24622131950

Make Sure to Disable the Pop-Up Blocker of Web Browser

Click to Cite this Article

Similar Articles