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Analysis Study Research Paper | Software Engineering | United States of America | Volume 14 Issue 1, January 2025 | Popularity: 4.9 / 10

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Transforming Dispatch Management with AI: Optimizing Routing for Enhanced Service Delivery

Naveen Koka

Abstract: This study explores the transformative potential of an AI-driven optimal routing engine in enhancing service delivery across diverse industries, with a focus on appliances, electronics, and home warranty services. Traditional manual dispatching methods often face challenges in efficiently matching work orders with skilled technicians, leading to delays and customer dissatisfaction. The proposed routing engine leverages advanced AI algorithms to automate task allocation by analyzing factors such as technician skills, product knowledge, and geographic coverage. This AI-powered approach ensures tasks are assigned to the most suitable technicians, reducing errors and maximizing service delivery efficiency. Moreover, the engine's AI-enabled scalability and adaptability make it ideal for businesses operating across multiple regions and industries. By integrating seamlessly with existing systems and workflows, the engine can process large data volumes while dynamically allocating resources to meet customer demands. Real-time monitoring powered by AI enables proactive adjustments to task assignments, ensuring timely completion and strict adherence to service level agreements. This results in improved operational efficiency, enhanced customer satisfaction, higher retention rates, and a strengthened brand reputation. Adopting an AI-driven optimal routing engine represents a strategic investment for businesses aiming to optimize service delivery and gain a competitive edge in today?s fast-paced market. By automating task allocation and utilizing intelligent algorithms, companies can streamline operations, reduce costs, and deliver exceptional service experiences, positioning themselves for sustainable growth and long-term success.

Keywords: Dispatch Management, Service Delivery, Scheduling work orders, AI optimization, LLM

Edition: Volume 14 Issue 1, January 2025

Pages: 352 - 355

DOI: https://www.doi.org/10.21275/SR25106100758

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