Ms. Aindrila Ghorai Affiliation: Cognizant Technology Solutions US Corp, Henrico, United States of America Specialization: Computer Science Member Position: Reviewer Member

Member Profile

Aindrila Ghorai is a seasoned Pega Lead System Architect with over 17 years of experience in planning, designing, and developing innovative Business Process Management (BPM) solutions using PEGA PRPC. Throughout her career, Aindrila has demonstrated exceptional leadership skills, successfully guiding cross-functional teams to deliver high-impact Pega implementations across various industries. Her expertise lies in Agile-Scrum and Iterative methodologies, excelling in all stages of system development to drive operational excellence and align with strategic objectives.

Aindrila's career highlights include designing and developing Computer Telephony Integration solutions utilizing Amazon Web Services (AWS) infrastructure, leading Pega upgrade initiatives to enhance business operations, and integrating advanced functionalities like Pega Gen AI and Voice AI to improve agent productivity. She has a strong focus on leveraging emerging technologies to deliver transformative solutions that elevate business performance and foster sustainable growth.

Her skills extend to strategy and feature prioritization, team management, problem-solving, cross-functional collaboration, and expertise in various Pega tools and methodologies. Aindrila is deeply committed to driving organizational success by ensuring the seamless adoption of Pega solutions that meet business needs and objectives.

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