International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064

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Case Studies, Computer Science & Engineering, Indonesia, Volume 7 Issue 10, October 2018

1666 - 1672

Analysis of Service Quality on Academic Information System toward User Satisfaction Using Kano Method Base on SERVQUAL Dimensions (Case Study: Academic Information System on STT Wastukancana Purwakarta)

Dayan Singasatia [2] | Irsan Jaelani

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Research Paper, Industrial Engineering, Indonesia, Volume 9 Issue 1, January 2020

1086 - 1089

Analysis of Customer Satisfaction Level for Improving Efforts of Service Quality Using Fuzzy SERVQUAL Approach

Agung Widarman [2] | Dayan Singasatia [2]

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