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Case Studies, Computer Science & Engineering, Indonesia, Volume 7 Issue 10, October 2018
1666 - 1672Analysis of Service Quality on Academic Information System toward User Satisfaction Using Kano Method Base on SERVQUAL Dimensions (Case Study: Academic Information System on STT Wastukancana Purwakarta)
Dayan Singasatia [2] | Irsan Jaelani
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Research Paper, Industrial Engineering, Indonesia, Volume 9 Issue 1, January 2020
1086 - 1089Analysis of Customer Satisfaction Level for Improving Efforts of Service Quality Using Fuzzy SERVQUAL Approach
Agung Widarman [2] | Dayan Singasatia [2]
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