Downloads: 119 | Views: 276 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1
M.Tech / M.E / PhD Thesis | Economics | Indonesia | Volume 6 Issue 5, May 2017 | Popularity: 7 / 10
Analyze Customer Satisfaction of Office Buildings Rental, A Case Study on WismaABC, Jakarta
Irfan Kurniadi, Lukman M. Baga, Heny K. Daryanto
Abstract: Customer satisfaction is one indicator of the success of a business, including customer satisfaction rental office buildings, on the condition of intense competition, find new customers requires a greater time than retain existing customers. The study used three tools of analysis,. Overall consumer satisfaction towards manager of the building has a Customer Satisfaction Index (CSI) amounted to 80.29 %. CSI value of this means that the overall respondents considered satisfied with the performance provided by the building management. Importance Performance Analysis (IPA) stated that the main priority that managers must upgrade, as follows Accessible easily, Speed of customer fulfillment process, Ease of obtaining licensing documents, and Ease of arrangement for parking and access card subscriptions. SEM PLS can measure factors that affect the quality of services, Results indicate bootstrapping assurance and empathy have a significant effect on satisfaction with the value of t-statistic > t-table (1.96) at the 5 % significance level. As for accessibility, reliability and responsiveness showed no significant effect on the satisfaction of having the value of t-statistics t-table (1.96). Assurance has an influence on the satisfaction of 0.593 means increasing assurance it will further enhance the satisfaction. Structural model produces a value of R square satisfaction 37.70 % means that the diversity of satisfaction that is able explained by the model of 37.70 % while the remaining 62.30 % is explained by other factors outside the model.
Keywords: customer satisfaction, rental, office buildings, CSI, IPA, SEM-PLS
Edition: Volume 6 Issue 5, May 2017
Pages: 2699 - 2704
Make Sure to Disable the Pop-Up Blocker of Web Browser
Similar Articles
Downloads: 0
Case Studies, Economics, Tanzania, Volume 11 Issue 10, October 2022
Pages: 697 - 700Contribution of Digital Banking in Achieving Customer Satisfactions: A Case Study of NMB Bank PLC in Morogoro Municipality
Shangwe Gonza
Downloads: 3 | Weekly Hits: ⮙1 | Monthly Hits: ⮙3
Review Papers, Economics, India, Volume 12 Issue 12, December 2023
Pages: 84 - 101Customer Satisfaction of E-Banking Services and Products Provided by the Nationalized and Private Banks: A Review of Literature
Cecilia F Goveas, Shripathi Kalluraya
Downloads: 45
Research Paper, Economics, Congo, Volume 6 Issue 9, September 2017
Pages: 1458 - 1467Impact of the Invoice System at Regideso/Sud-Kivu (A Public Enterprise to Supply Potable Water) on the Payment of the Invoices by the Customers of the Household Grade, South Kivu, Eastern D.R. Congo
MAMBO Muhalira Julien, MUHINDUKA Dikuruba Dieudonne, BASHUGI Bah'ogwerhe Anatole, MASOKA Wamtu Bibish
Downloads: 111 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1
Research Paper, Economics, Turkey, Volume 5 Issue 4, April 2016
Pages: 1888 - 1898Long and Short Term Relationship between Real Exchange Rate, Travel Revenues and Expenditure in Turkey during the Period of 2003:1-2016:1
Nazm CATALBAS
Downloads: 119
Research Paper, Economics, Ethiopia, Volume 5 Issue 5, May 2016
Pages: 2161 - 2167Evaluation of Consolidated Financial Performance Analysis of Dedebit Credit & Saving Institution (DECSI)
Teshale Berhane, Mohammedawel Yesuf, Kifle Negash