Downloads: 137 | Views: 295
Research Paper | Management | Namibia | Volume 9 Issue 5, May 2020 | Popularity: 7 / 10
The Impact of Organisational Culture on Performance: A Case Study of the Ministry of Public Services in Swaziland
Stewart Kaupa PhD, Atiku Sulaiman PhD
Abstract: This study investigates the impact of organizational culture on performance using theMinistry of Public Servicesin Swaziland as a case study. The primary objective of the study was to evaluate the existing organizational culture within this Ministry and its impact on the performance of the Ministry of Public Service (MoPS). A mixed research method approach that allows the use of both quantitative and qualitative methods was adopted with the aim of enhancing the robustness of the research findings. The study revealed that currently the Ministry of Public Service is characterized by a hierarchical leadership style which was rigid in terms of innovation and provision of customised services for its customers, particularly within government ministries. Further to that, the study also reveals that there is the absence of a roadmap that will collectively attain the ministrys objectives. The study recommends that a match of the organisational culture with business strategy should be designed and implemented with the intent of delivering superior performancewithin the Ministry of Public Service. The study also recommends that leadership within Ministry of Public Service develops a strategic plan to articulate the business objectives and the indicators that will effectively reflect the organizational goals. The main limitation of this study was the reluctancy to respond to the questions by some key respondents especially where the questions bordered on their responsibility and accountability.
Keywords: Organisational culture, Ministry of Public Service, Organisational Performance, Corporate Strategy
Edition: Volume 9 Issue 5, May 2020
Pages: 847 - 856
Similar Articles
Downloads: 4 | Weekly Hits: ⮙3 | Monthly Hits: ⮙3
Research Paper, Management, Uganda, Volume 13 Issue 4, April 2024
Pages: 411 - 417The Impact of Motivation on Employee Performance: A Case Study of Hormuud Company in Somalia?s Capital
Abdullahi Hussein Mohamed, Nafiso Nuur Mohamed, Aina Obe Shamsuddin Bolatito
Downloads: 126
Review Papers, Management, Oman, Volume 5 Issue 10, October 2016
Pages: 1370 - 1374Review of Talent Management and Its Relevance to Firms Today
Dr. Revenio C. Jalagat Jr.
Downloads: 132
Research Paper, Management, Kenya, Volume 5 Issue 10, October 2016
Pages: 1022 - 1025Factors Affecting the Implementation of Self Sustenance Strategic Plans by Seventh Day Adventist Churches in Kenya
Newborn Areba, Dr. Dennis Juma
Downloads: 132
Research Paper, Management, India, Volume 6 Issue 11, November 2017
Pages: 834 - 839Sustainable Intrapreneurial Developments: A Critical Review
Shweta Satija, Dr. Shiba C Panda
Downloads: 133
Research Paper, Management, Kenya, Volume 5 Issue 9, September 2016
Pages: 1500 - 1506Influence of Organisational Culture on Employee Performance: A Case Study of East African Breweries Limited
Roseann Wangeci Thuku, Isack Odiwuor Abiero, Dennis Juma