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Analysis Study Research Paper | Economics & Finance | Kenya | Volume 13 Issue 3, March 2024 | Rating: 5.3 / 10

Impact of Mobile Lending on Kenya's Bank Credit Uptake: An Analysis

Henry Bartoo Chepkelyo | Samuel Mutua Warui

Abstract: The latest adoption of mobile banking technology has helped banks to extend their customer base. Internet banking and mobile banking are two alternative channels for banks to deliver their services for customers in order to acquire services. Electronic banking has proved to be the main advancement. Mobile banking is categorized as the latest development in electronic banking services, which enables the bank customers in: Balance inquiry, credit transfer, check account, SMS, payment transaction and other businesses according to banks instruction that send to them through mobile phones. From customers? mobile phones, customers can perform banking transactions anytime, anywhere and is easy way to use. Therefore, Security is ensured, as banking transactions are encrypted and password - protected. Meanwhile the rapid growth of using technology by phones has helped banks to achieve their goals. The study investigates the impact of flexible mobile lending on credit uptake among commercial banks in Kenya, focusing on the role of usage variety. Employing a descriptive research design, data was collected through questionnaires from Diamond Trust Bank customers in Mombasa County. The analysis reveals that mobile lending features, such as ease of navigation and security, significantly influence credit uptake. This paper underscores the importance of enhancing mobile lending services to boost financial inclusion and bank performance.

Keywords: Mobile banking, internet banking, credit uptake, commercial banks, electronic banking

Edition: Volume 13 Issue 3, March 2024,

Pages: 905 - 908