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Research Paper | Mathematics | India | Volume 5 Issue 2, February 2016 | Popularity: 6.1 / 10

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M/D/1 Feedback Queueing Models with Retention of Reneged Customers

Dr. S. K. Tiwari, Dr. V. K. Gupta, Tabi Nandan Joshi

Abstract: Every organization is facing the problem of customer impatience. Customer retention is the key issue in this context. Organizations are applying strategies to sustain their businesses. An impatient customer (due to reneging) may be convinced to stay in service system for his service by utilizing certain convincing mechanisms. Such customers are termed as retained customers. Queueing with feedback represents customer dissatisfaction because of unsuitable quality of service. In case of feedback, after getting partial or incomplete service, customer retries for service. Customer Retention is incorporated in a single-server Markovian feedback queueing model. The steady-state solution of the models is derived. Some useful measures of performance are derived. A particular case of the model is discussed

Keywords: Customer retention, Feedback, Reneging, Steady-State Solution

Edition: Volume 5 Issue 2, February 2016

Pages: 405 - 408

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