Mr. Khirod Chandra Panda Affiliation: Asurion Insurance LLC, Aldie, United States of America Specialization: Computer Science and Information Technology Member Position: Reviewer Member

Member Profile

Khirod Chandra Panda is a seasoned software professional with over 15 years of experience in developing and implementing enterprise application solutions. He has a strong background in contact center applications, particularly within the banking, financial, and insurance sectors. Known for his expertise in machine learning, Khirod has successfully developed and deployed natural language processing (NLP) models aimed at enhancing fraud detection, sentiment analysis, and text summarization, particularly in the context of customer interactions. His ability to scale these solutions on cloud platforms underscores his proficiency in modern software development practices. Khirod has played pivotal roles in various projects, leading teams of engineers, data scientists, and developers. His notable achievements include the development of an NLP-based device peril detection system that significantly reduced average handling times for customer calls, as well as the design of a multi-country application system for customer engagement that demonstrated high redundancy and scalability. Furthermore, he has contributed to the creation of advanced fraud detection systems and communication platforms that streamline customer claims and disputes management. Beyond his hands-on technical skills, Khirod has also made a mark as a reviewer and publisher of articles on the application of artificial intelligence and machine learning in computing, showcasing his commitment to staying at the forefront of technological advancements. He continues to be a valuable asset in driving innovation and efficiency in enterprise software development.

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